When nappy cakes have been safely delivered, you will receive notification via text or email of delivery confirmation.
Cakes can also be picked up from The Nappy Cake Co located in the Northern Suburbs. Pick - ups by prior arrangement only.
Regrettably, we do not deliver outside of the Melbourne Metropolitan area, however, we do accept interstate or international orders for delivery within Melbourne Metropolitan areas.
Our couriers make deliveries to hospitals and business addresses to a central point such as a reception area or hospital ward desk. By doing so, we consider our part of the delivery process to have been completed once your gift has been delivered to and received by a member of staff at the central delivery point. Once this delivery process has been completed, we do not accept liability or assume any responsibility for gifts being lost, stolen, misplaced, damaged, delays by staff in forwarding the gift to the recipient or failure by staff in passing the gift onto the intended recipient.
Please ensure that you provide us with the full name of the recipient of the gift, including a maiden name (if applicable), as this may be the surname by which she is known by at the delivery address.
Please note that it is your responsibility to confirm that the recipient of the gift is not being discharged or relocated from hospital.
As our couriers do not provide us with an exact time of delivery, you can elect to have the delivery left at the front door if nobody is home. However, if you do give us this authority for our couriers to leave the gift we do not accept liability or assume any responsibility for the gift being lost, stolen or damaged. If you have not given us authority to leave the gift and nobody is home, an additional courier fee will be incurred for wait times incurred whilst obtaining instructions from you and if the cake is to be re-delivered, another deliver fee with a re-direct fee will also be payable.
Whilst our couriers use their best endeavours to deliver our Nappy Cakes promptly, occasionally there may be a delay caused by unforeseen circumstances. We do not accept liability or assume any responsibility for loss or damage that may result from late delivery.
Please note that additional delivery charges will be incurred in the following events: - if you have provided an incorrect address at the time of ordering; if there is nobody to accept the delivery - at a business address during usual business hours or at a home address if you have not given us authority for our couriers to leave the gift at the front door; or the recipient of the gift has been discharged or relocated from hospital. In these circumstances, we will be in contact with you to make the necessary arrangements for another delivery attempt.
Please otherwise refer to our terms & conditions, or go to our online store.
The Nappy Cake Co © 2019. All Rights Reserved.